SHIPPING & DELIVERY INFORMATION

Our goal is to offer you the best shipping options, no matter where you live. Each product requires some time for possible construction or modification and handling before we can ship. Most orders ship within 2 or 3 days. However, in peak seasons, shipment can take up to 12 business days. Some items are shipped directly from the manufacturer and could take even longer. Items that are out of stock or back-ordered will also take additional time.

When you order multiple products, the orders can come from different manufacturers. In this case, it could happen that you will receive your products in different packages and at different times.

DELIVERY TIMES

United States Est. 7-25 Business Days
International Est. 10-40 Business Days

The time frame for order delivery is divided into two parts:

o Processing time: Order verification, quality check, and packaging. All orders are sent to the manufacturer for dispatch within 3 to 5 BUSINESS days after the order is placed, unless it is an out of order or back-ordered item. o Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 10–40 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 25 days to arrive at their destination but can take longer from time to time.

ORDER FULFILLMENT

We ship daily from Monday through Saturday, 52 weeks a year except for Sundays and holidays. Orders placed by 10.00 PM CST or 04.00 AM CET Sunday-Friday will start to be made the next day. Occasionally orders may not ship the ‘next-day’ due to stock issues, lacking order information or billing delays. Orders placed on Saturdays will ship the following Monday or next open business day.

SHIPPING RATES

Standard Shipping

Standard shipping is based on local rates by mail or the best alternative shipping service. Shipping on orders over $70 is FREE. On orders under $70, we ‘generally’ charge a $5 shipping fee, unless it has considerable weight or size.

International Shipping

Outside the United States, customs can hold up a package for a number of days, because we work with E-packet, FedEx and DHL this rarely happens and if it does it will be handled efficiently. We always look for the lowest shipping rates with dependable service providers.